cf99's Privacy Policy

About This Policy

This Privacy Policy ("Policy") applies to all users of the cf99 platform. When you visit our website, create an account, or use any of our services, the terms of this Policy apply automatically.

cf99 is committed to ensuring a safe and transparent online experience for users in Bangladesh. We believe that control over your personal information should remain in your hands, and our responsibility is to keep that information secure.

Before reading this Policy, please keep in mind — this is an important legal document. If you continue to use our platform, you will be considered to have accepted all the terms of this Policy. If you have any questions, you may contact our support team.

2.1 Personally Identifiable Information

When you create an account on cf99 or use our services, we may collect the following information:

• Full name and date of birth
• Email address and phone number
• National ID or passport number (for identity verification)
• Mobile banking account details (bKash, Nagad, Rocket or Upay)
• Your chosen username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically, including:

• IP address and device type
• Browser type and version
• Which pages you visited and how long you spent on them
• Referral source (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies

2.3 Transaction & Gaming Activity Information

We store the following information to monitor your account activity:

• Deposit and withdrawal history and amounts
• Bonus usage and wagering history
• Bet and game session history
• Balance change logs

Service Operation & Improvement

cf99 uses your information for the following purposes:

1. To create, manage, and verify your account.
2. To process deposits, withdrawals, and other financial transactions.
3. To deliver information about bonuses, promotions, and rewards to you.
4. To provide customer support and resolve your complaints or queries.
5. To ensure platform security and prevent fraud.
6. To enforce responsible gaming policies and ensure your protection.
7. To meet applicable legal obligations.
8. To analyze user experience in order to improve our services and develop new features.

We will never use your information unnecessarily or for purposes beyond those stated above.

Sharing Information with Third Parties

cf99 does not and will not sell your personal information to any third party. However, in certain circumstances we may share your information with the following parties:

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
• Technology & Software Providers: Limited information may be shared with certain technology partners for the operation of gaming software.
• Law Enforcement Agencies: Necessary information may be provided on the basis of a court order or legal obligation.
• Fraud Prevention Organizations: For effective measures to maintain platform security and prevent money laundering.

In all cases, we ensure that third parties are equally careful about protecting your information and comply with our privacy standards.

What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. cf99 uses cookies for the following purposes:

• To keep your login session active and avoid the hassle of logging in again.
• To remember your language and preferences.
• To analyze site performance and provide an improved experience.
• To strengthen security measures and detect fraud.

Managing Cookies

You can disable cookies by changing your browser settings. However, please note that disabling cookies may cause some features of our platform to not work properly and may disrupt your session experience. The method for managing cookies varies across browsers (Chrome, Firefox, Safari) — please refer to the help page of the relevant browser.

Technical Security

cf99 uses industry-standard technology to protect your information. Our core security measures include:

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is encrypted, so no one can read it in transit.
• Password Hashing: Your password is never stored directly — it is kept only in encrypted hash form.
• Firewall & Intrusion Detection: Our servers are under continuous security monitoring.
• Two-Factor Authentication: An additional layer of verification is in place to protect your account.

However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.

Internal Access Controls

Your information can only be accessed by employees who need it. Every employee is required to follow a strict confidentiality agreement and unauthorized access is prohibited. cf99's internal systems operate with role-based access controls.

How Long Information Is Kept

cf99 does not retain your information beyond what is necessary. As a general rule:

• All information is retained for as long as your account remains active.
• Even after an account is closed, certain information may need to be kept for a defined period to meet legal obligations.
• Transaction-related information is retained for a set period in compliance with financial laws.
• Information relating to inactive accounts is deleted or anonymized after a security review.

If you request deletion of your account, we will act on it as quickly as possible, though certain information may need to be retained for a defined period due to legal obligations.

Your Rights Regarding Your Information

Every user registered with cf99 retains the following rights:

1. Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
2. Rectification: If any of your information is incorrect, you may request that it be corrected.
3. Erasure: In certain circumstances, you may request that your information be deleted.
4. Objection: You may object to the use of your information for specific purposes.
5. Portability: If you wish to receive your information in a structured format, you may request it.
6. Withdrawal of Marketing Communications: If you no longer wish to receive promotional emails or messages, you may opt out at any time.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

Collection of Information from Those Under 21 Is Prohibited

cf99 is for individuals aged 21 or above only. We do not knowingly collect personal information from any minor.

We have age verification in place at the time of registration, and identity documents are verified if there is any suspicion. If a minor's information has been collected by mistake, it will be deleted immediately and the account will be closed.

If parents suspect that their child has registered on our platform, please contact us — we will take immediate action.

Process for Changes

cf99 may update this Privacy Policy from time to time. For any significant changes, we will:

• Send a notification to your registered email.
• Display a notification when you log in to the platform.
• State the "Last Updated" date at the top of this page.

If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy. If you have any objection to the policy, please let our support team know.

Responsibility for External Sites

Our platform may occasionally have connections to third-party services (such as payment gateways). These external platforms have their own privacy policies, and cf99 does not accept responsibility for them.

We recommend that you read the privacy policy of any third-party site before visiting it and exercise caution before sharing information.